Electronic Communications
By using the Websites or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy
The Websites www.ladychatterleyschamber.co.za and www.lingeriesouthafrica.co.za sell imported and locally manufactured lingerie, as well as related accessories and adult novelties online. The use of any product bought from these Websites is at the purchaser’s risk. The purchaser / user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Websites. Relative to the nature of the products sold on these sites, the User confirms that they are over the age of 18 years of age and are of their full senses to make competent and accountable decisions.

Customer privacy policy
Provider shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Only the necessary information, that is the name, delivery address and contact phone number, will be made known to third parties responsible for delivering the product.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Credit card acquiring and security
Credit card transactions will be acquired for Provider via PayGate (Pty) Ltd who are an approved payment gateway for First National Bank. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details are stored by Provider separately from card details which are entered by the client on PayGate’s secure site. Credit card details are not kept by the Provider under any circumstances. For more detail on PayGate refer to www.paygate.co.za

Payment for goods ordered
Payment for goods ordered may, until further notice, be made only by internet transfer or bank deposit. The Provider's recipient bank account details will be provided upon completion of order. Payment must be physically received in the Provider’s recipient bank account before any goods will be dispatched to the Client, which usually takes up to 2 days for payments made in South Africa. Payments made outside South Africa may take between 5 and 7 days to clear.

Prices
The price of each product is displayed with the product. In the event of a special offer, the discounted price is displayed or will be granted at checkout, depending on the type of special offer. The prices may fluctuate at the discretion of the provider as market conditions change.

Value added tax at the rate of 14% is included in the price of the goods as displayed on the website.

Import duties may be payable by Clients on purchases made in foreign countries. The responsibility lies with the foreign-based Clients to ensure that any and all import and customs duties are paid.

Refund and Return Policy
1. Availability of goods
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will refund the client in full within 14 days with no deductions.

Orders placed online by the Client will be confirmed via e-mail by the Provider within 24 to 48 hours from payment, confirming the date of despatch. Cancellation of orders by the Client will attract a 10% charge (of the value paid) for administration costs. Any refund of cancelled orders will be made net of the 10% cancellation charge, into the bank account details as provided by the Client.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions within 14 days of making payment.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to Provider’s Owner at liezel@ladychatterleyschamber.co.za.

2. Returns of goods
Due to the sensitive nature of the goods purchased on the Websites, we request that the Purchaser consult the size guide to ensure that the correct size is purchased or liaise with Provider prior to purchasing to ensure correct sizing, as we do not allow returns or exchanges, unless the quality of the product is deficient. In this instance, the Purchaser must contact Provider immediately upon receipt of the damaged or inferior product, and the product must be returned by the Purchaser within 7 days of receipt, with tags attached, at the Purchaser’s expense. Upon receipt of the returned product, Provider will inspect the product for damage/poor quality, and if Provider is satisfied that the return is valid as a result of damage or poor quality, Provider will refund the Purchaser in full, including delivery/postal charges incurred in returning the product to Provider.

International deliveries do not qualify for return, exchange or refund due to the high costs involved.

Membership Loyalty Programme
Lady Chatterley’s Chamber Lingerie offers a membership loyalty programme for its loyal Clients. Upon registering on the Websites as a member with an online account, members will accrue 5% of each qualifying purchase as CandyCash cash-back rewards in an accumulation account, for use as “cash” in any future purchase. Any CandyCash used by the Client to redeem against a purchase will be used to reduce the ZAR amount due for payment.

Delivery
The Provider makes use of the services of the South African Postal Service as well as a preferred courier service, which may change from time to time depending on costs and quality of delivery service. Delivery fees are not included in the stated price of the goods on the website, and are charged at checkout according to the Purchaser’s chosen method of delivery, as follows:

1. Cape Town only - Overnight delivery from date of receipt of payment, via courier to your door – R55 (incl. 14% VAT)

2. Rest of SA - Overnight delivery from date of receipt of payment, via courier to your door (remote areas may require 2 to 3 business days for delivery) – R120 (incl. 14% VAT)

3. All of SA (incl Cape Town) - Overnight delivery from date of receipt of payment, via Speed Services to your post box or nearest post office (remote areas may require 2 to 3 business days for delivery) – R75

4. All of SA (incl Cape Town) - delivery via normal SAPO postal service (with tracking - takes between 3 to 5 business days) - R40 (incl. 14% VAT)

5. International deliveries – Indicate on the website that the purchase is an international purchase and the country of purchase, so that Provider may obtain a quote for delivery fees from the preferred courier service. The delivery fee obtained will be added to the Client’s amount due and is payable by the Client before the goods purchased will be dispatched. International Clients are responsible for meeting their own country’s import and customs obligations.

Delivery fees may change from time to time as the fees charged by the preferred courier service and SA Postal Service change.

The Provider will supply all goods to the delivery company in good order. Once Provider despatches the Client's order, Provider will e-mail the Client the tracking number with which to track the delivery. For delivery purposes, Provider’s trading name, “Lady Chatterley’s Chamber”, will be printed on the package. Where Provider is required to declare the contents of a package, e.g. for insurance purposes, Provider will use the description “Garments” and/or “Accessories” as applicable.

Responsibility
Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Updating of these Terms and Conditions
Provider reserves the right to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright of the Provider, its affiliates or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any affiliate of Provider shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.