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 Website Terms and Conditions of Use Relating to www.ladychatterleyschamber.co.za These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the website of LCC Lingerie Boutique (Pty) Ltd trading as Lady Chatterley’s Chamber Lingerie Boutique (“Provider”), located at the domain name www.ladychatterleyschamber.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider. Electronic Communications By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing. E-Commerce & Privacy The Website www.ladychatterleyschamber.co.za sells imported and locally manufactured lingerie, as well as related adult toys and novelties online. The use of any product bought from this Website is at the purchaser’s risk. The purchaser / user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. Relative to the nature of the products sold on this site, the User confirms that they are over the age of 18 years of age and are of their full senses to make competent and accountable decisions. The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers are acquired in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address. Payment for goods ordered Payment for goods ordered may, until further notice, be made only by internet transfer or bank deposit. The Provider's recipient bank account details will be provided upon completion of order. Payment must be physically received in the Provider’s recipient bank account before any goods will be dispatched to the Client, which usually takes up to 2 days for payments made in South Africa. Payments made outside South Africa may take between 5 and 7 days to clear. Prices The price of each product is displayed with the product. In the event of a special offer, the discounted price is displayed or will be granted at checkout, depending on the type of special offer. The prices may fluctuate at the discretion of the provider as market conditions change. Value added tax at the rate of 14% is included in the price of the goods as displayed on the website. Import duties may be payable by Clients on purchases made in foreign countries. The responsibility lies with the foreign-based Clients to ensure that any and all import and customs duties are paid. Refund and Return Policy 1. Availability of goods The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will refund the client in full within 14 days with no deductions. Orders placed online by the Client will be confirmed via e-mail by the Provider within 24 to 48 hours from payment, confirming the date of despatch. Cancellation of orders by the Client will attract a 10% charge (of the value paid) for administration costs. Any refund of cancelled orders will be made net of the 10% cancellation charge, into the bank account details as provided by the Client. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions within 14 days of making payment. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to Managing Director at liezel@ladychatterleyschamber.co.za. 2. Returns of goods Due to the sensitive nature of the goods purchased on www.ladychatterleyschamber.co.za, we request that you consult the size guide to ensure that the correct size is purchased. Upon receipt of the goods, we implore our Clients to fit on the lingerie, especially panties, over your own underwear. Please leave any tags on the goods until you are satisfied with the fit. If you are not satisfied with the fit, we will gladly exchange the item, provided the returned goods are in good condition and have the tags on. However, we do not offer refunds, except as otherwise indicated elsewhere in these terms and conditions. In order to effect the return of your garment, tick each item on the receipt that accompanied the package, and write the reason for the return on the back of the receipt. We recommend that you make a copy of the receipt for your reference. Delivery fees incurred by you on returning the items to the Provider will be for the Client’s account. E-mail the Provider your tracking number and the delivery service used. Returns must be postmarked no more than 7 calendar days from date of receipt. Upon receipt of the returned items, we will inspect the goods for signs of wear. If we are satisfied that the goods are unworn and undamaged, a replacement good will be dispatched within 24 to 48 hours of receipt of the returned good(s). If a returned good cannot be exchanged due to the unavailability of the required good, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will refund the client in full, including delivery fee, within 14 days with no deductions. Where the terms for refund are not met, e.g. a product has clearly been worn, no refund or exchange will be offered. International deliveries do not qualify for return, exchange or refund due to the high costs involved. Membership Loyalty Programme Lady Chatterley’s Chamber Lingerie Boutique runs a membership loyalty programme for its loyal Clients. Upon signing up as a member with an online account, members will accrue 5% of each purchase as CandyCash cash-back rewards in an accumulation account, for use as “cash” in any future purchase. Any CandyCash used by the Client to redeem against a purchase will be used to reduce the ZAR amount due for payment. Delivery The Provider makes use of the services of a preferred courier service, which may change from time to time depending on costs and quality of delivery service. Delivery fees are not included in the stated price of the goods on the website, and are charged at checkout according to the Client’s chosen method of delivery, as follows: 1. Collection - Cape Town only - Contact Liezel on 082 826 7688 to arrange. Collection is from Bishopscourt, Southern Suburbs - No Charge 2. Cape Town only - Overnight delivery from date of receipt of payment, via courier to your door – R70 (incl. 14% VAT) 3. Rest of SA - Overnight delivery from date of receipt of payment, via courier to your door – R140 (incl. 14% VAT) 4. All of SA (incl Cape Town) - Overnight delivery from date of receipt of payment, via Speed Services to your post box or nearest post office - R70 5. All of SA (incl Cape Town) - delivery via normal SAPO postal service (with tracking - takes between 3 to 5 business days) - R40 (incl. 14% VAT) 6. International deliveries – Indicate on the website that the
purchase is an international purchase and the country of purchase, so
that Provider may obtain a quote for delivery fees from the preferred
courier service. The delivery fee obtained will be added to the Client’s
amount due and is payable by the Client before the goods purchased will
be dispatched. International Clients are responsible for meeting their
own country’s import and customs obligations. Once we despatch the Client's order, we will e-mail the Client the tracking
number with which to track the delivery. For delivery purposes, Provider’s
trading name, “Lady Chatterley’s Chamber”, will be printed
on the package. Where we are required to declare the contents of a package,
e.g. for insurance purposes, we use the description “Garments”
and/or “Accessories” as applicable. |
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